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How Crockett Uses XOi Technology to Enhance the Customer Experience

At Crockett Facilities Services, we use XOi Technology to benefit our customers and enhance their experience.

Increased Transparency: One of the primary advantages of XOi Technology is the real-time visibility it offers to our customers. It gives customers access to live updates on the status of their service requests, work orders, and project progress. These video-based reports also provide transparency to our process and added confidence in our expert recommendations and repairs.

Improved Communication and Record Keeping: Customers can easily communicate with our team, ask questions, and provide feedback through the XOi platform. They can also download images and work orders to save for future reference or invoice approvals. This streamlined communication process ensures our customers’ needs are addressed promptly, leading to quicker issue resolution and a more satisfying experience.

Enhanced Service Quality: XOi Technology empowers our technicians with tools and resources to deliver exceptional service quality. With easy access to a knowledge database, repair manuals, and expert guidance, our technicians can make well-informed decisions, ensuring repairs are done right the first time.

Empowered Decision-Making: Ultimately, XOi Technology empowers our customers to make informed decisions about their facilities.

At Crockett Facilities Services, we’re committed to providing the best customer experience possible. XOi Technology has revolutionized the way we serve our customers, offering increased transparency, improved communication and record keeping, enhanced service quality, and empowered decision-making. To learn more about working with Crockett, contact us today.

This entry was posted on Tuesday, November 14th, 2023 at . Both comments and pings are currently closed.

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